IT Support Standards

The use of technology at the College continues to grow at a rapid pace. A variety of hardware and software is being used by a diverse group of people to achieve a variety of goals. The Information Technology Group is charged with supporting those endeavors to the best of their abilities. Such support requires that a consistent set of hardware and software be used and, when this is not possible, that the members of the community consult with Information Technology before purchasing unsupported products. This allows Information Technology, the faculty member, staff member, or student to come to agreement on the level of support that is desired and that can be expected.

Acquisitions

To ensure compatibility with the College's network and hardware/software standards, as well as the best price and the highest quality product, all technology purchases are made through IT. IT will work with departments who have a technology budget or special grants to make the purchases and arrange for installation. Please contact AskIT for more information.

Support

First Tier support is given to the standard hardware and software. OCIT expects to be able to resolve standard hardware and software problems efficiently. The standard products are fully tested and OCIT Staff are trained on both the technical infrastructure and its functionality.

Second tier support is provided for Macintosh hardware, PDA, and non-CAP software such as SPSS. IT will be able to install and support the technical aspect of this technology, but may not be able to support the functionality.

Third Tier support is provided for non-standard hardware, software and peripherals. Examples include software packages that are not in the standard supported software list, hardware like non-standard laptops and peripherals like digital cameras and special scanners. OCIT will do our best to support the installation of these products, but may not be able to support them either technically or functionally.