OCIT images, configures and supports all workstation computers and computing peripherals as long as they are purchased in collaboration with OCIT. A few support services OCIT provides for workstations:
- Provide assistance with configuration of workstations to be purchased by departments adhering to the hardware standards set by Emory and Oxford Information Technology.
- OCIT images and configures all Oxford workstations to include all Oxford required software.
- Provide operating system installation and ongoing support in the Windows and Mac OS environments.
- Assemble and fully configure printers purchased by department in collaboration with OCIT that are standard recommended printers.
- Investigate and resolve problems with printing to departmental printers. This includes support for workstation components, appropriate printer queue services and printers.
- Install, configure and upgrade (as directed by the department) "standard" workstation software.
- Initial training and basic knowledge of these programs is the responsibility of the individual customer.
- Investigate and resolve, when possible, any problems or conflicts that involve network or workstation services. This will include problems related to connectivity to services both internal and external to the department.
- Provide general workstation assistance when requested.
- Occasionally, as part of our conflict resolution efforts and as a last resort, we may temporarily disable or de-install software which appears to be problematic.
Maintaining a Healthy Computer
OCIT highly recommneds all workstation users at Oxford to follow the rules -
- Viruses and Spyware: Every time a computer connects to the network or files from external sources, it is vulnerable to viruses and spyware embedded within those files. Make sure the computer is running the following software in a weekly basis. Either schedule them to run on a weekly basis or manually run them.
- Symantec Antivirus
- Updates and Patches: Operating systems, applications, and antivirus software require periodic updates to remain current. Most software allows for automatic weekly updates; OCIT recommends this. For assistance in verifying update settings, complete an AskIT.
- UPS Battery BackUp: Confirm the computer is plugged into an Uninterruptible Power Supply (UPS). The UPS will give the workstation limited power when A/C electricity is interrupted. Additionally, the UPS protects the computer from damage by power surges/brown outs originating from wall outlets. The UPS battery power gives a user an opportunity to save open documents, finish emails and complete tasks before shutting down the computer in an orderly fashion.
- Online Computer Safety: While there is always risk to your computer and data associated with online activities, a few simple guidelines can minimize that risk. Here are some simple steps to follow.
If a computer gets hacked or infected by a virus immediately unplug network connection and disconnect from the wireless network. Then scan the entire computer with fully updated antivirus software.
If the computer is no longer able to connect to the campus network, it might have been automatically removed from the network by University Technology Services. On a working computer, complete an AskIT form.