Getting IT Help: AskIT
The easiest, fastest, and most reliable method of getting IT help is via the AskIT online form. A ticket is created and sent to the IT department. The ticket is tracked to ensure it is promptly answered. Use AskIT for any IT request - small or big.

Network ID (NetID) and Passwords
Your unique network identification (NetID) and associated secure password is required to access technology resources at Oxford College of Emory University.  For example the NetID is required to access most Emory's information systems, send/receive official Emory email, download university licensed software, and many other technical services. 

The NetID and password is received following the completion of the Human Resources employment process (typically requires two weeks).  If the NetID and/or password is unknown, please request via AskIT

Changing passwords:
To change or synchronize your password across most Emory systems (e.g. Exchange/Email, Blackboard, Online Pathway to University Systems (OPUS), Software Express), complete the password synchronization form.

It is important to select a secure password and regularly change it.  The password is the only item protecting valuable identity information, email correspondence, online course management and more.  To select a secure password, follow these guidelines. If the password stops working or is forgotten, request a password reset using AskIT.

Email Outlook/Exchange
Emory University email and calendar is handled via Outlook/Exchange. Email can be accessed by:

• Outlook client installed on a computer
• Emory's Outlook Web Access (OWA): https://owa.emory.edu .

Oxford College IT (OCIT) will setup the office computer with Outlook/Exchange for email. For instructions on setting up the Outlook client on a home computer please visit our FAQ area -"How do I configure my outlook 2003/2007?"

Email Names/Address Alias
An email name is easier to use than the default Emory network ID. For example:

• netid@emory.edu: jdoe@emory.edu
• Email name: john.doe@emory.edu

Up to three email names are available for the same email inbox. They are not separate accounts. The email name becomes the "From" address, the address from which the email appears to originate. Set up an email name at: https://enid.emory.edu/idm/user/login.jsp

Blackboard
Blackboard is Emory's course content management system. Documents, audio/video files, and animation can all be incorporated into an online class structure and the material can be offered via the internet 24 hours a day, 7 days a week. Blackboard offers grade books, web authoring tools, discussion boards, messaging, testing and survey tools, wikis, blogs, and user tracking. The Blackboard site is at: classes.emory.edu. To add your class to Blackboard open an IT service ticket at AskIT.

Your Office Computer
A computer is provided for faculty/staff positions that require one.  In general, office computers are replaced on a 4 year cycle depending on the needs of the faculty/staff.  New faculty/staff are usually provided new computers unless the office they occupy already contains a new computer. To find out how to start the process visit acquiring a new computer.

Wireless access 
Emory University has two wireless services available:  EmoryUnplugged and EmoryGuest.  EmoryUnplugged requires a NetID/password. EmoryGuest requires only an email address, but has some restrictions.To connect to Wireless Network - EmoryUnplugged, follow the link for your type of computer: 

Connecting to Wireless (Emory Unplugged): Windows XP
Connecting to Wireless (Emory Unplugged): Windows VISTA
Connecting to Wireless (Emory Unplugged): MacOS 10.3/10.4
Connecting to Wireless (Emory Unplugged): iPhone/iPod Touch

University Software
Emory University offers a wide variety of software. Much is free or discounted for official employee use. Examples are:

• MS Office: Word, Excel, Powerpoint, Access
• Outlook and Entourage
• Symantec and Norton Antivirus
• EndNote
• Learnlink (FirstClass)
• Mathematica
• SAS, SPSS, Systat, and Sigma Plot
• Webdrive
• Windows XP
• Oracle

Click here to download software.

Voice Mail commands
Oxford has Voice Over IP (VoIP) telephones. The voice mail at Oxford is called 'Modular Messaging' because messages are accessible via phone or Outlook/Exchange. To access voice mail and see a list of common voice mail commands visit Voice Mail Commands.