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Many technology problems are easily solved by shutting down and restarting the computer. We recommend that you always try this first. If the problem persists, look for other IT FAQs or open a ticket to contact OCIT.

My printer won’t print?

There could be several reasons why your printer isn't printing. The connections could be loose, the queue could be full of bad prints, the printer could be out of ink, the default printer could be wrong or the printer could just be stuck. Some things you can try are

  

1. Checking all connections
2. Turn the printer off, wait, then turn it back on
3. Check the ink cartridges
4. Clear the queue in your computer
   • Click the START button
   • Click Printers and Faxes
   • Double click the printer you are having problems with
   • Click the Printer menu and select "Cancel All Documents" ( it can take a while for all of the documents to clear)
5. You can set your default printer by right clicking the printer you want as your default and select "Set as Default Printer"

How Do I Restore a File on the File Server?

1. Click "Start"
2. Click "My Computer"
3. Double click on your Network Drive (ex. departments
4. Right Click on the file you want to restore
5. Click "Properties"
6. Click the "Previous Versions" tab
7. Click the file you want to restore
8. At this point you can view, copy or restore the file
9. Click the "Restore" button
10. You will see a message "Are you sure you want to restore the previous version? Click "Yes"
11. You will see a message "The file has been successfully restored to the previous version. Click "OK"
12. Click "OK"

How Do I Restore Backup Files?

Instructions for restoring backup files can be found here.

How do I use the Foreign Language Placement Process

2009 Foreign Language Placement process
The steps use Spanish as an example. To see screen shots, view PDF.

1. Log into the Faculty Module. Go to
http://oxford.emory.edu/clearinghouse/ or:
Oxford home page > Faculty & Staff > Faculty Module

2. Faculty adjust placement criteria as necessary (May-July). Also adjust the settings (the name and contact information for the letters) as necessary.

3. Staff enter HS grades (May-June)
4. Staff enter AP test scores (late July, early August)
5. Staff run automatic placement process after AP test scores are in the system (early August)
6. Staff notify Language Department Chairs once AP test scores are in system

7. Faculty run "Process" to place incoming students according to criteria. Important: Processing the students will erase all current placements. If students have been manually assigned a placement other than according to the criteria, that placement will be overwritten.

8. Faculty review student list. The statistics of how many per placement level are shown to the right.

9. Click on the pencil on an individual student to:
* view detailed information
* leave notes for the advisor
* update the placement manually
* view the student's average HS grade for that language

10. Individual Language Department Chair confirms all placement completed by Thursday August 19, 8 am.

11. Staff push button to email placements to Advisors and advisees Friday August 20, 8 am.
 
12. Advisors view Foreign Language Placement status about advisees in Faculty Module.

 

PC to Mac Tips

Here are a few helpful tips for changing from a PC to a Mac.

How do I broadcast an event on the Oxford cable channel?

 

1. Go to the file server: \\oxfordfileserve.eu.emory.edu\departments\Cable
2. Open the folder “Slide Templates”
3. Choose a slide
4. Create your event in PowerPoint using your chosen template
5. Save and copy the PowerPoint file in the “DropFolder”
6. Your slide will be in the Oxford TV channel the next Wednesday
7. If you have any questions contact OCIT.

 

How do I create a form?

Request a new form via AskIT. We need the information listed below.

Please look at https://app.oxford.emory.edu/WebApps/Forms/index.cfm?fuseAction=ContactLibrarian-Form as a example form.

1) The title of the form
Ex: Contact a librarian

2) The introductory text to convince people to fill out the form
Ex: Make a request or ask a question in the form below. A library staff member will contact you...

3) The fields you want people to fill out. Generally a form will automatically have Name, Email, Comments/Request/Details. What other fields do you need? Do you need name broken up into first and last? Do you need the fields to be radio buttons, check boxes, drop downs? See Housing Maintenance Form or Scholars Weekend Form for samples.

4) The text they should see on the screen as confirmation they completed the form
Ex: Your request has been sent to the library. A library staff member will contact you before the end of the next business day. For immediate assistance...

5) The email they should receive as confirmation they completed the form. Often this is identical to the on-screen confirmation, though not always.
Ex: Your request has been sent to the library. A library staff member will contact you before the end of the next business day.

6) The email address/learnlink conference the staff confirmation should be sent to.